Shipping & Returns
We're all about giving you choices for your order. Now, decide the pace at which your unique item is made and shipped!
- Standard Processing: We craft your item with precision, taking about 2 to 3 weeks.
- Express Processing: Need it quicker? Opt for our express service, which prepares your item in just 3-5 days. Note: There's a fee for this faster service.
Shipping Timeline with Standard Processing:
- UK, Europe, US, Australia, Canada: 10-14 days
- Rest of the world: 14-21 days
Shipping Timeline with Express Processing:
- UK, Europe, US, Australia, Canada: 5-10 days
- Rest of the world: 7-14 days
Remember: The Express Processing fee covers both faster processing and quicker shipping, giving you more bang for your buck!
Free Shipping: If you're picking up more gear, enjoy free shipping with 2 or more matching sets or 3 single sweatshirts. It's our way of saying thanks for your trust.
Lost or Missing Packages: We track all our packages diligently. If yours seems to have taken a detour, reach out to email@example.com. We'll do our best to help, but it's important to understand that we can't be accountable for items that vanish or are stolen.
Returns & Exchanges: Your happiness is our goal. If something's up with your item – be it the wrong piece, a damaged one, or just not meeting expectations – give us a shout at firstname.lastname@example.org. We'll guide you through the return process. Big kudos for choosing September Shop!