How are your products made?

All of our products are printed on demand, meaning they are made especially for you once you place your order. This allows us to ensure that each piece is unique and made to your specifications.

How long does it take for my order to be prepared?

We take about 2 to 3 weeks to prepare your order. During this time, we carefully select and print the items you've chosen to make sure they meet your preferences and are of the best quality.

How long does shipping take?

Once your order is prepared, it will be shipped to you. Shipping usually takes between 7 and 21 days for delivery. We want to make sure your package arrives safely and in good condition.

Do you offer free shipping?

We offer free shipping worldwide for all orders worldwide 

What new sizing options are now available for kids?

We're excited to announce that we now offer our popular products in kids' sizes! This new range is specifically designed for youth.

Which age group do the youth sizes cater to?

Our youth sizing typically caters to children aged between 5 to 14 years. This range ensures a comfortable and stylish fit for various ages within this group.

What products are available in youth sizes?

We offer a selection of youth-sized products, including t-shirts, hoodies, and sweatshirts. Each item is crafted with the same high-quality materials and attention to detail as our adult range.

How do I choose the right size for my child?

To help you select the perfect size, we've provided detailed size charts for each product. These charts include specific measurements for our Bella Canvas 3001Y t-shirts, Gildan 18500B hoodies, and Gildan 18000B sweatshirts in youth sizes. You can find these charts on our product pages to ensure a great fit for your child.

How can I check the status of my order?

You will receive an email with tracking information once your order has shipped. You can also log into your account on our website to track your order.

Can I return or exchange an item?

We want you to be completely satisfied with your purchase. If there is a problem with your order, please reach out to us within 14 days of receiving it and we will do our best to make it right. Returns or exchanges are allowed under certain conditions detailed in our return policy located on the Shipping & Returns page. Please note that all sales are final.

What payment methods do you accept?

We accept all major credit cards

Can I cancel or change my order?

Unfortunately, once an order has been submitted and confirmed, it cannot be cancelled or changed. Please double check your order before submitting it.

What if I don't receive my order?

If you don't receive your order within the estimated delivery time, please contact us and we'll assist you. 

How can I contact September?

You can contact us through the Contact Us page on our website or via email at help@september-shop.co